Live Rollout
Conto Pay is sandbox-first. A hosted workspace can discover payees, create checkout links, run closed-loop sandbox payments, and request payment from another organization before live money is enabled. Live money is enabled through a guided rollout. Conto reviews the workspace, launch evidence, support ownership, funding scope, trust-review ownership, and customer-facing claims before the workspace is marked live-enabled.Agents and operators should treat
livePaymentsEnabled as the source of truth for live-money
claims. If it is false, keep the user in setup, sandbox testing, launch evidence, or live-review
guidance.The Launch Path
The Conto Pay Activation card and launch evidence packet use the same launch path:| Phase | What it means | Safe next action |
|---|---|---|
| Hosted setup | The workspace, profile, wallet, controls, or handoff links still need setup | Finish setup in the Conto Pay console |
| Sandbox proof | Setup is usable, but sandbox payment evidence is incomplete | Run payer-initiated and payee-initiated sandbox flows |
| Live review | Sandbox evidence is ready or review has been requested | Request live review or wait for Conto support |
| Live-enabled | Conto has approved the workspace and live payments are enabled | Use live-money flows inside normal Conto controls |
{ launchEvidence }. It intentionally omits SDK key prefixes and
support-only review metadata.
What Launch Evidence Includes
Launch evidence is safe to paste into a support thread or hand to another authenticated agent. It includes:- hosted profile handle, profile URL, and Profile API URL
- setup, wallet, profile, approval, and handoff readiness
- closed-loop payment and hosted request evidence status
- live-review status and next action
- public
paymentModeand compactagentReadiness.actions - customer-safe rollout-policy messaging
- non-secret support packet details for Conto review
Requesting Live Review
When hosted setup and sandbox proof are ready, operators can click Request live review from the Activation card. The request creates or reuses one Conto support review item for the workspace. Conto support can also create a launch-review record from the internal launch dashboard when a cohort is being prepared and the customer has not clicked the Activation card yet. That support created review gives launch evidence an audit-backed home, but it does not enable live payments by itself.Public Rollout Evidence
Before Conto Pay moves beyond a controlled cohort, Conto records launch-ops evidence for each workspace. The required public-rollout evidence fields are:| Evidence field | What Conto records |
|---|---|
| Support owner | The named owner for customer questions, live review, and incidents |
| Production funding limit | The approved live-funds scope and replenishment owner |
| Funnel review cadence | How often launch funnel alerts are reviewed during rollout |
| Trust-report owner | The owner for profile reports, impersonation concerns, and directory decisions |
| Deployment evidence | Release, commit, pull request, or deployment evidence for the customer session |
| Legal/compliance evidence | Counsel-approved legal or compliance evidence for external use |
| Public rollout decision | The launch owner’s public rollout decision and scope |
| Claims review evidence | Review evidence for docs, marketing, onboarding, and sales claims |
Rollout Gate Modes
Conto uses a rollout gate before support can enable live mode:| Mode | Meaning |
|---|---|
| Closed | Live approvals are paused |
| Allowlist | Only configured organizations can be approved for live mode |
| Open | Public live rollout is approved, subject to launch-ops evidence |
Agent Guidance
Agents consuming Conto Pay profiles should follow this order:Read the Profile API
Fetch the public Profile API URL for the handle or checkout link. Keep any
intent query
parameter when reading a tracked checkout link.Compare profile integrity
Use the Profile API
profile.integrity.fingerprint, response ETag, and any saved contact
trust snapshot before preparing a repeat payment. If a saved contact has trust warnings, ask the
operator to review the current profile before staging the payment.Check live capability
Use
profile.paymentMode.canPresentLivePayments and profile.activation.livePaymentsEnabled
before describing the payee as live-money capable.Explain review state separately
Use
profile.liveReview.status and launch evidence liveReview.rolloutPolicy only to explain
where Conto review stands.Operator Checklist
Before asking Conto to approve live mode:- confirm hosted setup is complete
- verify the hosted wallet is ready
- run a payer-initiated sandbox payment to another Conto Pay workspace
- run a payee-initiated hosted request loop
- confirm no active warning or critical funnel alerts block the launch
- review any open trust reports
- copy the launch evidence packet
- request live review from the Activation card
Related Docs
Conto Pay Overview
Learn what Conto Pay provisions and how profiles, requests, and receipts work
Using the Assistant
See the prompts and tool behavior for hosted Conto Pay operations
Approval Workflows
Understand how payment approvals are reviewed and resolved
Notification Channels
Subscribe to Conto Pay lifecycle webhooks for request events