Credits and refunds
Refunds, credits, and make-goods that stay inside policy
Customer-facing agents can issue credits, refunds, and reimbursements quickly while Conto keeps routine corrections fast and sends higher-value exceptions into a controlled review path.
Industries
Billing · Hospitality
Best for
Hospitality, billing, support recovery
Controls
Category rules, budgets, approvals
Outcome
Faster resolution without leakage
Product
Conto products that govern credits and refunds
Human review
Approvals
Route only the payment requests that need judgment to a human reviewer, with the triggering policy, recipient, amount, and agent context already attached.
Explore productRuntime controls
Policy Engine
Define the rules for how agents spend, then evaluate every payment request before funds move. Conto keeps limits, categories, trust requirements, and approval rules in the transaction path.
Explore productFinancial visibility
Audit and Reconciliation
Attach agent, counterparty, policy, approval, and execution context to every transaction so finance can understand what happened without chasing separate systems.
Explore productWorkflow
How customer corrections move from agent to payment
Support and billing agents can resolve routine issues quickly while Conto checks reason codes, budgets, and escalation thresholds before money moves.
Step 1
The agent drafts the credit
A guest-recovery, billing, or reimbursement workflow identifies the issue and proposes the amount and reason code.
Step 2
Conto checks the correction before payment
Category rules, per-incident or per-account limits, and daily credit budgets are enforced during the request.
Step 3
Small corrections stay fast
Routine credits settle without friction. Larger make-goods or unusual patterns route to a human first.
Controls
Controls that prevent refund and credit leakage
Correction policies keep ordinary refunds fast and push unusual amounts, categories, or account patterns into review.
Reason-code policy
Allow autonomous credits for approved causes while preventing agents from inventing new payout reasons on the fly.
Per-case thresholds
Keep any single correction or reimbursement inside a known range before approval is required.
Daily budget controls
Limit how much total credit or recovery spend can go out in one day across the workflow.
Escalation for edge cases
Route unusual or high-value corrections to finance or operations without slowing down the easy cases.
Visibility
Correction activity tied to account and policy context
Teams can monitor refund and credit activity by account or property while keeping a visible line between standard automation and escalated exceptions.
Demo
Billing reference workflow
Billing applies this solution to a realistic agent payment workflow, with approved payments, review paths, and blocked requests visible from request to settlement.
Outcomes
What teams gain from controlled customer payouts
Customer-facing teams resolve issues faster because routine credits do not wait in a manual queue.
Finance and support stay aligned on what was paid and why.
Large corrections become an explicit decision instead of a silent write-off.