Illustrative product view
procurement-agent → Quill Data
quilldata.io · data
procurement-agent → Northwind Ops
over weekly limit · waiting 12m
How payment exceptions reach a human
Step 1
Payment requires review
The agent request crosses a configured amount, trust, category, or workflow threshold.
Step 2
Reviewer sees why approval is needed
The reviewer can check the payment details and the rule that paused it.
Step 3
Approve or deny the request
Approved requests can execute. Denied requests stay blocked with the reason preserved.
Where the exception goes, and who closes it
A payment trips a policy. $8,500 to quilldata.io, a counterparty with no trust score yet.
Conto packages the full context and creates one request.
Sent to each configured channel with a secure approval link.
The reviewer decides right from the message.
Once a decision is submitted, the request is resolved and any other approval links close automatically.
Approved, the payment executes. Denied, it stays blocked. Either way it is logged with who decided, when, and through which channel.
Routine spend never stops. Only exceptions ask a human, on whatever channel they already use.
Manage pending approvals
Threshold routing
Hold high-value or unusual requests while letting low-risk payments continue automatically.
Policy explanations
Show reviewers the exact rule that paused the payment so decisions do not depend on guesswork.
Timeout handling
Set a time limit for approval requests and track those still waiting for review.
Decision audit
Record who approved or denied the request, when it happened, and what payment state followed.
Demo
Follow a repair from dispatch to approval
A maintenance agent dispatches vendors automatically, and expensive repairs route to a human for approval before the vendor is paid. See routine work clear while exceptions wait for a decision.
Auto-approve below
$500
Vendor day cap
$2k
Allowed categories
Plumbing · electrical · cleaning
The payoff of selective review
Approvers do not need to reconstruct payment details from logs.
Routine payments that meet your rules can continue automatically.
Human review in practice
Escalation paths
Approvals for payment exceptions
Set the line above which a payment waits for a person, and where that request lands.
ExploreCredits and refunds
Refunds and credits within your rules
Cap what an agent can credit per case and per day. Above it, a person decides.
ExploreAutonomous procurement
Payment controls for autonomous procurement
Agents select suppliers. Conto checks payments against your recipient rules, spending limits, and approval requirements.
Explore