Escalation paths

Approval routing for high-value or ambiguous payment decisions

Some payment decisions need a pause, not a hard stop. Agents can keep moving on the standard path while the payment layer pauses only the transactions that need human approval.

Industries

Supply chain · Billing · Fintech treasury · Travel & events

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Best for

Large orders, travel, credits

Controls

Thresholds, escalation, audit trail

Outcome

Humans review exceptions only

Product

Conto products behind exception review

Human review

Approvals

Route only the payment requests that need judgment to a human reviewer, with the triggering policy, recipient, amount, and agent context already attached.

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Runtime controls

Policy Engine

Define the rules for how agents spend, then evaluate every payment request before funds move. Conto keeps limits, categories, trust requirements, and approval rules in the transaction path.

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Financial visibility

Audit and Reconciliation

Attach agent, counterparty, policy, approval, and execution context to every transaction so finance can understand what happened without chasing separate systems.

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Workflow

How ambiguous payments pause for approval

Agents keep their fast path for routine spend while Conto turns high-value or unclear requests into reviewable payment decisions.

Step 1

The agent reaches a decision boundary

A purchase, payout, or credit request is valid enough to consider, but large or unusual enough that it should not clear automatically.

Step 2

Conto routes the request into approval

Threshold rules, counterparty requirements, or policy combinations switch the request from autonomous execution to approval-needed.

Step 3

Humans review with full context

Approvers see the request amount, recipient, category, and the specific rule that triggered review before deciding to release or reject it.

Controls

Controls that decide what needs a human

Approval rules evaluate amount, category, recipient, and policy context so human review is reserved for the exceptions that need judgment.

Threshold-based holds

Apply approval only where spend, risk, or ambiguity crosses a line, without turning every payment into a ticket.

Policy-aware escalation

Use category, counterparty, or budget rules to decide whether the request should route to review, not just the amount.

Clear approver context

Surface the rule result directly in the approval flow so reviewers understand why the payment paused.

Release from the same control plane

Approvals happen inside the same payment and audit layer that blocked the request in the first place.

Visibility

Approval queues with the triggering rule attached

Approval queues include the request context, the triggering rule, and the final decision so teams do not have to reconstruct the payment story later.

Conto dashboard showing payments, approvals, and policy outcomes

Demo

Supply chain reference workflow

Supply chain applies this solution to a realistic agent payment workflow, with approved payments, review paths, and blocked requests visible from request to settlement.

Autonomous procurement with bidding and approval workflows.

Billing agents can issue credits and refunds without giving away revenue.

Money movement and treasury management for fintechs.

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Outcomes