Guest recovery credits with clear operating limits

# Guest recovery credits with clear operating limits

> Guest-service agents can issue make-good credits quickly without becoming a blank check. Conto applies category rules, daily incident budgets, and approval thresholds before any payout settles.

- Human URL: https://conto.finance/industries/hospitality
- Raw Markdown: https://conto.finance/industries/hospitality.md
- Terminal view: https://conto.finance/ai/industries/hospitality

## Workflow

### 1. Agent resolves the guest issue

The guest recovery agent identifies the incident, proposes a resolution, and drafts the credit or reimbursement amount.

### 2. Conto checks category and budget fit

Conto makes sure the credit fits an allowed category, stays under your per-incident limit, and leaves room in the day’s recovery budget.

### 3. Appropriate credits clear fast

Small, on-policy recoveries settle immediately. Larger or unusual requests route to a human before any funds move.

## Controls

### Category rules

Keep recovery spend inside approved buckets such as meals, transport, room recovery, or loyalty make-goods.

### Incident budgets

Cap the daily recovery pool so one rough service window cannot burn through a month of goodwill spend.

### Approval thresholds

Let frontline agents resolve routine cases while routing larger credits or unusual combinations to a manager.

### Customer support traceability

Every recovery payment is linked back to the triggering incident and the exact policy outcome.

## Outcomes

- Guest recovery stays fast enough for frontline operations.
- Finance teams can separate normal goodwill spend from exceptions that need follow-up.
- Managers review the small slice of cases that actually require judgment.

## Related Solutions

- [refunds-and-credits](https://conto.finance/solutions/refunds-and-credits)
- [approval-routing](https://conto.finance/solutions/approval-routing)
- [instant-payouts](https://conto.finance/solutions/instant-payouts)